e110 Terms and Conditions

e110 (referred to here as "Platform", "we" or "e110") operates an online casino and betting platform for players in Bangladesh. These terms and conditions ("Terms") govern the use of e110's website, application and all services.

By accessing this website, opening an account or using any service, you are giving your full consent to these Terms. If you disagree with any part of these Terms, please refrain from using e110.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy. Those documents are considered an inseparable part of these Terms.

2.1 Age Requirement

To register and use the e110 platform, you must be at least 21 years of age. This platform is intended only for those aged 21 and above. e110 reserves the right to verify your age.

2.2 Single Account Policy

Only one account may be opened per person, household or residential address. Operating multiple accounts may result in all accounts being closed and balances being forfeited.

2.3 Providing Accurate Information

At the time of registration you must provide accurate and complete information, which includes:

• Full name (as per National ID card)
• Active mobile number
• Correct date of birth
• Valid email address (optional)

e110 reserves the right to cancel an account and withdraw earned funds if false or misleading information is provided.

2.4 Identity Verification (KYC)

e110 may request documents for identity verification at any time. This may include: a copy of National ID card (NID), passport or driving licence, and proof of ownership of a bKash, Nagad or Rocket account. We reserve the right to hold withdrawals until KYC verification is complete.

You are solely responsible for keeping your account password and login details secure. Allowing another person to use or share your account is strictly prohibited.

• Use a strong password and change it regularly.
• If you notice any unauthorised access or suspicious activity, notify us immediately via live chat.
• Always log out to end your session after logging in from a public or shared device.
• You are responsible for all activity that takes place on your account.

e110 will never ask for your password or OTP by phone or message under any circumstances. If anyone asks for this information, it may be an attempt at cyber fraud.

4.1 Deposit Methods and Limits

e110 currently accepts the following payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳200 for all methods. Deposited funds should be reflected in your account promptly.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Successful withdrawal requests are generally processed within 5 to 30 minutes. However, delays may occur in the following cases:

• If KYC verification has not been completed
• If additional verification is required for large withdrawal amounts
• Due to technical issues
• During investigation of suspicious activity

4.3 Withdrawal Conditions

Withdrawals may only be made via the same payment method used for the deposit, unless e110 approves otherwise. Before withdrawal, the mobile number registered on the account and the payment number must belong to the same person.

4.4 Deposit Fraud

If a chargeback, payment dispute or any other fraudulent deposit attempt is detected, the associated account will be closed immediately and applicable legal action may be taken.

5.1 Welcome Bonus

New members may receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. A 20x wagering requirement applies to this bonus.

5.2 Wagering Requirement Details

The amount you must wager to fulfil the wagering requirement is: (bonus amount × wagering factor). For example, for a ৳1,000 bonus you must place ৳20,000 in wagers.

• Withdrawals are not permitted until the wagering requirement has been met.
• The requirement must be fulfilled within a specified period after the bonus is activated.
• Some games may contribute differently toward the bonus wagering requirement.
• Multiple bonuses cannot be used at the same time unless specifically stated.

5.3 VIP Program

e110's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%. Earned through regular play.
• Silver: Weekly cashback up to 0.7%. Tier is upgraded upon reaching higher activity levels.
• Gold: Weekly cashback up to 1.0%. Premium benefits for the highest-tier players.

5.4 Bonus Abuse

If bonus abuse, arbitrage betting or a systematic attempt to exploit bonus benefits is detected, the associated bonus will be cancelled and the account may come under review.

All games available on the e110 platform are operated in a fair and transparent manner. The outcome of each game is determined through Random Number Generator (RNG) technology.

6.1 General Gaming Rules

• Once a game session has started, it cannot be cancelled unless there is a technical error.
• If a game ends automatically due to a disconnection, the result will be calculated according to the applicable records.
• If an abnormal result occurs due to a technical error, e110 reserves the right to void that round.
• Fraud or software interference within a game is prohibited.

6.2 Sports Betting Rules

Betting is available on various sports including cricket (BPL, T20 World Cup, IPL), football and kabaddi. For sports betting:

• Odds may change; the odds at the time the bet is confirmed are final.
• If a match is cancelled, the bet amount is generally refunded.
• Betting based on fixed matches or insider information is strictly prohibited.

The following activities are strictly prohibited on the e110 platform. Violating these rules may result in immediate account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Using another person's account or sharing account details.
• Using bots, automated software, scripts or any other technology to gain an advantage.
• Money laundering or any other illegal financial activity.
• Bonus abuse or using multiple accounts in a coordinated manner to exploit bonus benefits.
• Hacking or any other attack on the platform's software or systems.
• Having an account verified using false information.
• Harassment or abuse of other players or staff.

8.1 Closure by e110

e110 may suspend or permanently close an account at any time without prior notice for the following reasons:

• Violation of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete KYC verification or providing false information.
• Failure to provide requested documents within a specified time.
• To address financial or legal risks.

8.2 Closure by the User

You may request the closure of your account at any time by contacting us via live chat. All active bets and pending withdrawals must be settled before the account is closed.

8.3 Balance Refund

If an account is closed for a valid reason and there has been no rule violation, the remaining balance will be returned. However, if the account is closed due to fraud or a breach of the Terms, the balance may be forfeited.

e110 places the highest priority on responsible gaming. We believe that gaming is for entertainment and should never be used as a solution to financial problems.

• You can set deposit limits, session limits or self-exclusion for yourself.
• If problematic gambling behaviour is identified, we will encourage you to voluntarily take a break.
• Self-exclusion requests can be made via live chat and will be actioned immediately.
• Family protection software may be used to protect minors from gaming.

For more information, visit our Responsible Gaming page.

e110 takes the security of your personal information very seriously. Our platform uses SSL encryption technology to keep all data secure. For details on how your information is collected, used and stored, please read our Privacy Policy.

Your personal information will not be sold to third parties. However, information may be shared in the following cases:

• With relevant authorities due to legal obligations.
• With trusted partners for payment processing and KYC verification.
• For fraud prevention and security purposes.

e110 always strives to ensure a fair and secure platform. However, we will not be held liable in the following situations:

• Loss of a game session due to internet disconnection.
• Delays caused by third-party payment processors.
• Losses occurring during unexpected technical errors or server outages.
• Losses caused by the user's own negligence or mistakes.
• Account losses through unauthorized third-party access (if the user has not taken appropriate security measures).

e110 reserves the right to cancel rewards or bonuses incorrectly issued due to technical errors. This policy also applies to unusually high winnings awarded as a result of an obvious error.

e110 reserves the right to amend or update these terms and conditions at any time. In the event of changes:

• An effort will be made to notify users in advance of significant changes.
• Continued use of the platform after new terms are published will be considered as your acceptance of the new terms.
• If you do not agree with the updated terms, you may close your account.
• The date of the latest update will always be displayed at the top of this page.

In the event of any dispute regarding these terms, please contact e110's customer service team first. We always prefer to resolve disputes through discussion.

13.1 Complaints Process

1. First, submit your complaint via live chat.
2. If the issue is not resolved via live chat, write to [email protected] with full details.
3. We will review all reasonable complaints and attempt to resolve them.

13.2 Final Decision

In any dispute, the decision of e110's management team will be considered final, though decisions will be made with the interests of both parties in mind.

If you have any questions or feedback regarding these terms and conditions, please get in touch with us:

Thank you for placing your trust in e110. We are always committed to providing a safe, fair, and entertaining experience.