e110's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how e110 collects, uses, and protects your data.
01 Introduction and Purpose of This Policy
e110 operates a safe and reliable online casino and betting platform for players in Bangladesh. We believe that your privacy is a fundamental right. This privacy policy ("Policy") explains how e110 collects, stores, processes, and protects your personal information — including your name, contact details, financial information, and usage patterns.
This policy applies to the e110 website (https://e110.cam), its mobile version, and all related services. By registering on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
02 What Information We Collect
e110 collects various types of information in order to provide its services. The categories of information collected are described below:
a) Identity and Contact Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number (including bKash, Nagad, or Rocket number)
- Residential address
- National ID or passport number (where applicable)
b) Financial Information
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, bank transfer)
- Transaction amounts and timestamps
- Balance and bonus history
c) Platform Usage Information
- Gaming history and preferences
- Login times, IP address, and device information
- Browser type and operating system
- Session duration and usage patterns
d) Voluntarily Provided Information
- Details of communications via live chat and email
- Complaints or feedback
- Information provided through participation in surveys or competitions
03 How Your Information Is Used
e110 uses your information only for specific, legitimate, and relevant purposes. The main purposes are listed below:
- Account Management: Completing the registration process, verifying identity, and keeping your account secure.
- Age Verification: Confirming that the person using the service is 21 years of age or older.
- Processing Financial Transactions: Using your information to process deposits, withdrawals, and bonus payments.
- Customer Support: Helping you resolve questions, complaints, and issues.
- Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
- Responsible Gaming: Monitoring gaming patterns to identify problematic behaviour and provide support.
- Service Improvement: Enhancing the functionality of the platform and the user experience.
- Legal Obligations: Complying with applicable laws and regulations and providing necessary information to authorities.
04 Sharing Information with Third Parties
e110 may share your information with third parties in limited and controlled circumstances. These circumstances are described in detail below:
Payment Providers
To process financial transactions, we share the necessary financial information with bKash, Nagad, Rocket, and bank transfer services. This information is used solely for transaction verification.
Technology and Service Providers
Server hosting, database management, customer service software, and security service providers may access your information to a limited extent. All such parties are required to comply with our privacy standards.
Legal Authorities
In the case of a court order, legal investigation, or a valid request from a regulatory authority, we are legally obligated to provide the required information. In such circumstances, we provide only the minimum information necessary.
Fraud Prevention Services
Identity verification information may be shared with specialist service providers for anti-money laundering and fraud prevention (AML/KYC). This is essential for the safety of you and all users.
05 Cookies and Tracking Technologies
The e110 website uses cookies and similar technologies in your browser. These are small text files stored on your device that help improve the functionality of our platform.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to keep your login session active, verify security tokens, and remember your preferences.
Analytics Cookies
These cookies are used to analyse usage patterns on the platform. They help us identify the most popular pages, user journeys, and technical issues.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and personalised experience.
Cookie Controls
You can disable cookies by changing your browser settings. However, this may limit some features of the platform.
06 Data Security Measures
e110 follows industry-standard security practices to keep your personal and financial information safe. Our security framework includes the following elements:
- SSL/TLS Encryption: All data exchanged between you and our servers is protected with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Security Audits: Our systems undergo regular security testing.
- Restricted Access: Only authorised staff can access specific information.
- Secure Data Storage: All data is stored in encrypted databases and backed up regularly.
- Anti-Fraud System: A system that automatically detects and blocks suspicious activity.
Even so, no method of transmitting information over the internet is completely 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security under any circumstances.
07 Your Personal Rights
As a user of e110, you have the following rights regarding your personal information:
Right to Access
If you want to know what information we hold about you, you can contact us. We will provide you with a copy of that information.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, due to legal obligations, some information must be retained for a specified period.
Right to Restriction of Processing
You can request that the use of your information be limited for certain purposes, particularly in relation to marketing communications.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will endeavour to respond to your request within 30 business days.
08 Data Retention Period
e110 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is held:
Active Account Data
All your information will be retained for as long as your account remains active. This information is needed to provide you with services, process transactions, and deliver customer support.
Data After Account Closure
Even after an account is closed, certain information may be retained for a specified period due to legal obligations, financial regulations, and fraud prevention requirements. This period is determined in accordance with local law.
Marketing and Communications Data
If you opt out of marketing communications, we keep a record of your preference to ensure you are not contacted by mistake in the future.
09 Protection of Minors
e110 never intentionally collects information from anyone under the age of 21. We verify age at the time of registration, and if any account holder is found to be a minor, that account is immediately closed and the associated information is deleted.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
10 Changes to the Privacy Policy
e110 may update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:
- A notice will be displayed on the website.
- A notification of the changes may be sent to your registered email address.
- The "Last Updated" date at the top of the page will be changed.
Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. For significant changes, we may seek your active consent.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, you can contact us:
Live Chat Support
Contact us instantly via live chat in Bengali, 24 hours a day, 7 days a week.
Email Contact
For any privacy-related requests, write to us at:
[email protected]
We take all your privacy-related requests seriously and endeavour to respond as quickly as possible. e110's goal is to be the safest and most trusted platform for players in Bangladesh, and protecting your privacy is an integral part of that commitment.
Play safely at e110 today
Your information is secure. Access our platform now and enjoy the casino experience.
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